Can I return my Nikki for refund?

Please consult your retailer for in-store refund policies.Devices and pods purchased through an authorized retailer will not be refunded by Nikki Vape Inc; in such case, any refunds must be obtained from the authorized retailer from whom you purchased the device/pods and will be subject to the retailer’s policy on refunds.

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Can I submit more than one warranty claim...

You can submit up to two (2) eligible claims per device.The warranty period starts from the day of your purchase and ends one (1) year from the purchase date provided on your proof of purchase receipt.(Registered users have an additional one (1) year from the date of purchase, for a total of two (2) years of limited warranty)

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What happens if my warranty claim is approved?

Nikki Vape Inc will at its discretion, exchange and replace the device.A confirmation and tracking number will be sent to you via the contact email you provided during your warranty submission.Nikki Vape Inc. may, at our discretion, ask you to ship the device back to us for analysis prior to replacing or exchanging it with a new device.

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What is not covered by the warranty?

Nikki pods and the usb charging cable are not covered by this warranty Damage caused by accident, abuse, misuse, flood, fire, earthquake, or other external causes Damage caused by the device being exposed to, or encountering moisture, or extreme thermal or environmental conditions Cosmetic damage occurring through wear and tear, including but not limited to […]

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What does the warranty cover?

Nikki Vape Inc warrants against defects in device materials and workmanship under normal use for one (1) year (two [2] years with registration) from date of purchase from authorized Nikki retailers, by the original purchaser.

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How long does the warranty last?

Our Nikki device comes with a standard one (1) year limited warranty from the date of purchase to the original purchaser. Moreover, you can gain an additional one (1) year limited warranty when you register your device on our website by uploading a proof of purchase and providing contact details. To register your Nikki, click […]

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